Refund Api V1 — Error Catalog
250 error codes returned by this API.
| Code | Name | HTTP Status | Description |
|---|---|---|---|
| 0 | PassThroughError |
100 | Oops! An error has occurred. |
| 1000 | ServiceNotRegisteredError |
500 | Oops! An error has occurred. |
| 4009 | ValidationException |
400 | Oops! An error has occurred. |
| 4020 | ServiceUnavailable |
503 | Oops! An error has occurred. |
| 4073 | GiftCardLocked |
400 | Oops! An error has occurred. |
| 4087 | InvalidGiftCard |
404 | The gift card number or pin you entered is invalid. Please verify and re-enter. |
| 4103 | InvalidPagingSpecified |
400 | Oops! An error has occurred. |
| 4104 | InvalidBaseUrlSetting |
500 | Oops! An error has occurred. |
| 4105 | InvalidEmailAddress |
400 | Oops! An error has occurred. |
| 4106 | BlacklistedEmailAddress |
400 | Oops! An error has occurred. |
| 4107 | NoChangeDetected |
400 | Oops! An error has occurred. |
| 4108 | EmailSendThrottled |
429 | Sorry, an error has occurred. Please try again in 0 minutes. |
| 4109 | OrderNotFulfilled |
400 | Oops! An error has occurred. |
| 4110 | ConcessionDiscountsDoNotAlign |
500 | Oops! An error has occurred. |
| 4111 | MaximumIntendedAttendanceQuantityMissingForPrivateTheatreRental |
500 | Oops! An error has occurred. |
| 4112 | InvalidRecipients |
400 | Oops! An error has occurred. |
| 4113 | EmailRecipientsRequired |
400 | Oops! An error has occurred. |
| 4114 | EmailSubjectRequired |
400 | Oops! An error has occurred. |
| 4115 | EmailBodyRequired |
400 | Oops! An error has occurred. |
| 4116 | EmailSenderRequired |
400 | Oops! An error has occurred. |
| 4117 | OrderIdRequired |
400 | Oops! An error has occurred. |
| 4118 | ContactInfoRequired |
400 | Oops! An error has occurred. |
| 4119 | UnknownMediaImage |
500 | No media image was found for the supplied media image ID |
| 4120 | DuplicateMediaImages |
500 | Oops! An error has occurred. |
| 4121 | NoRefundOrderItems |
400 | Oops! An error has occurred. |
| 4137 | InvalidGiftCardVendorResponse |
500 | Oops! An error has occurred. |
| 4138 | LockedGiftCard |
400 | Oops! An error has occurred. |
| 4139 | InvalidGiftCardPin |
400 | Oops! An error has occurred. |
| 4140 | InvalidGiftCardProvided |
400 | Oops! An error has occurred. |
| 4141 | GiftCardVendorSystem |
500 | Oops! An error has occurred. |
| 4142 | InvalidGiftCardEanOrScv |
400 | Oops! An error has occurred. |
| 4143 | LegacyGiftCard |
400 | We're sorry, but this gift card cannot be redeemed online. Please bring it into the theatre to redeem. |
| 4144 | AccountClosed |
400 | The gift card account has been closed, probably because the account balance was $0.00 |
| 4145 | InvalidGiftCardInput |
400 | Oops! An error has occurred. |
| 5119 | ServiceCommunicationException |
400 | An error occurred while communicating with Theatre Api Adapter. Please check the Theatre Logs for details. |
| 5222 | ServiceCommunicationException |
400 | An error occurred while communicating with Web Vendor Api Adapter. Please check the logs for details. |
| 5803 | InvalidPagingSpecified |
400 | Oops! An error has occurred. |
| 5811 | ServiceCommunicationException |
400 | An error occurred while communicating with Concessions Api Adapter. Please check the logs for details. |
| 6232 | ServiceCommunicationException |
400 | Oops! An error has occurred. |
| 6700 | VendorKeyRequired |
400 | Oops! An error has occurred. |
| 6701 | ValidationException |
400 | Oops! An error has occurred. |
| 6702 | SalesforceException |
500 | Oops! An error has occurred. |
| 6703 | InvalidEmailMessageDetails |
400 | Oops! An error has occurred. |
| 6704 | InvalidCampaignNameVendorKey |
400 | Oops! An error has occurred. |
| 6705 | ItemTenderMismatch |
400 | Oops! An error has occurred. |
| 6706 | UnknownTheatre |
404 | Oops! An error has occurred. |
| 6707 | InvalidVendor |
401 | Oops! An error has occurred. |
| 6708 | UnknownError |
500 | Oops! An error has occurred. |
| 6709 | UnknownAccountId |
404 | Oops! An error has occurred. |
| 6710 | BadTemplateName |
400 | Oops! An error has occurred. |
| 6711 | PoorlyFormedEmailAddress |
400 | Ops, The email provided doesn't look quite right |
| 6712 | OrderItemNotFound |
404 | Oops! An error has occurred. |
| 6713 | UnknownBoxOfficeScheduleArchive |
404 | Oops! An error has occurred. |
| 6714 | UnknownTenderType |
404 | Oops! An error has occurred. |
| 6715 | SmtpEmailFailure |
500 | Oops! An error has occurred. |
| 7200 | ServiceCommunicationException |
503 | Oops! An error has occurred. |
| 7201 | InvalidDisneyRewardsCard |
400 | The Disney Rewards card specified is not valid. Please try again. |
| 7202 | DisneyConnectivityError |
503 | Unfortunately we're experiencing technical difficulties. Please try again later. |
| 7203 | InvalidProductSku |
400 | Oops! An error has occurred. |
| 7204 | InvalidPaymentAuthorizationsInputModel |
400 | Oops! An error has occurred. |
| 7205 | InsufficientBalance |
400 | Oops! An error has occurred. |
| 7206 | MissingProducts |
400 | Oops! An error has occurred. |
| 7207 | ProductSkuRequired |
400 | Oops! An error has occurred. |
| 7208 | RefundFailure |
503 | Oops! An error has occurred. |
| 7209 | DisneyMissingCertificate |
503 | The certificate is missing. |
| 7301 | TaxServiceCommunicationFailure |
500 | Oops! An error has occurred. |
| 7303 | MissingOrder |
400 | Oops! An error has occurred. |
| 7304 | InvalidOrderId |
400 | Oops! An error has occurred. |
| 7305 | InvalidTheatreNumber |
400 | Oops! An error has occurred. |
| 7306 | InvalidTransactionSource |
400 | Oops! An error has occurred. |
| 7307 | InvalidTransactionType |
400 | Oops! An error has occurred. |
| 7308 | InvalidOrderGuid |
400 | Oops! An error has occurred. |
| 7309 | MissingOrderItems |
400 | Oops! An error has occurred. |
| 7311 | RequiredOrderItemId |
400 | Oops! An error has occurred. |
| 7312 | MissingItemTypeIdentifier |
400 | Oops! An error has occurred. |
| 7313 | InvalidTaxAmount |
400 | Oops! An error has occurred. |
| 7314 | RequiredPreExemptionTaxAmount |
400 | Oops! An error has occurred. |
| 7315 | InvalidRetailPriceAmount |
400 | Oops! An error has occurred. |
| 7316 | InvalidSalePriceAmount |
400 | Oops! An error has occurred. |
| 7317 | InvalidDiscountId |
400 | Oops! An error has occurred. |
| 7318 | InvalidDiscountValue |
400 | Oops! An error has occurred. |
| 7320 | RequiredExemptionCertificateNumber |
400 | Oops! An error has occurred. |
| 7321 | InvalidExemptionCertificateCertificateAuthority |
400 | Oops! An error has occurred. |
| 7322 | InvalidQueueOption |
400 | Oops! An error has occurred. |
| 7324 | ReprocessedDateTimeUtcIsNotNull |
400 | Oops! An error has occurred. |
| 7325 | InvalidBaseUrlSetting |
503 | Oops! An error has occurred. |
| 8000 | InvalidApplicationSetting |
500 | Oops! An error has occurred. |
| 8001 | NoTermsAndConditionsFound |
500 | No terms and conditions could be found for submitted subscription type. |
| 8002 | NoTermsAndConditionsType |
500 | No terms and conditions could be found for submitted subscription type. |
| 8003 | NoLoyaltyAccount |
404 | User does not have a loyalty account. |
| 8006 | NullLoyaltyExpirationDate |
500 | An error occured. Please try again later. |
| 8007 | LoyaltyUpgradeUnsuccessful |
500 | An error occured while upgrading loyalty. |
| 8008 | DirectEnrollmentNotSupportedForType |
400 | Direct enrollment not supported for type . |
| 8009 | NoTheatreProductSubscription |
404 | Theatre does not support/or configured for submitted subscription. |
| 8012 | CannotParseEnumeration |
500 | An error occured. Please try again later. |
| 8013 | NoProductSubscriptionsFound |
404 | Product subscription Not found |
| 8014 | NullSubscriptionAccountEffectiveDate |
500 | An error occured. Please try again later. |
| 8015 | NoActiveSubscriptionFoundForAmcAccountId |
404 | No active subscription found. |
| 8016 | CannotCancelSubscription |
500 | An error occurred while trying to cancel the subscription. |
| 8017 | CannotDeActivateSubscription |
500 | An error occurred while trying to deActivate the subscription. |
| 8018 | InvalidStatusCode |
400 | Invalid status code. |
| 8020 | InvalidUpgradePortfolioId |
404 | Invalid Loyalty PortfolioId |
| 8021 | CannotUpdateSubscriptionExpirationDate |
500 | An error occurred while trying to update the subscription/loyalty expiration date. |
| 8023 | CannotCancelSubscriptionInBrainTree |
500 | An error occurred while attempting to cancel the subscription in BrainTree. |
| 8024 | MultipleSubscriptionsFound |
400 | An inquiry expecting a single result returned multiple results. |
| 8026 | NoPrimaryCreditCard |
404 | No Primary Credit Card is linked to account. |
| 8027 | BraintreeSubscriptionNotCreated |
500 | An error occured creating the subscription. Please try again later. |
| 8028 | NoTenderTypesFound |
404 | An error has occured. Please try again later. |
| 8029 | NoPlanTypesFound |
404 | An error has occured. Please try again later. |
| 8030 | NoTerminationFeeGroups |
404 | An error has occured. Please try again later. |
| 8031 | NoTenderMerchantSubscriptionLinked |
500 | An error has occured. Please try again later. |
| 8035 | InvalidTheatre |
400 | Please select a valid theatre. |
| 8036 | CannotUpdateSubscriptionPrice |
500 | An error occurred while trying to update the subscription's monthly charge amount. |
| 8037 | NoCancelledActiveAccountFoundForRollback |
500 | An error occurred while trying to update the subscription's monthly charge amount. |
| 8038 | CannotUpdateSubscriptionPriceInBraintreeSubscriptionNotFound |
500 | An error occurred while trying to update the subscription's monthly charge amount. |
| 8039 | CannotUpdateSubscriptionPriceInBraintreeInvalidSubscriptionStatus |
400 | An error occurred while trying to update the subscription's monthly charge amount. |
| 8043 | SubscriberProfileNotInValidState |
500 | An error occurred while attempting to create the subscription. |
| 8044 | InvalidUpgradePath |
400 | Invalid upgrade path. |
| 8045 | CannotDowngradeNonSubscriptionPortfolioId |
400 | Invalid Loyalty PortfolioId for downgrade. |
| 8046 | NoPlanTypesFoundForTheatre |
404 | An error has occured. Please try again later. |
| 8048 | FailedToLogSubscriptionPriceChange |
500 | An error occurred while trying to update the subscription's monthly charge amount. |
| 8049 | TenderMerchantSubscriptionRequired |
500 | An error has occured. Please try again later. |
| 8050 | InvalidSubscriptionTransferReason |
400 | Sorry, we were unable to transfer your subscription to the specified theatre. Transfer reason invalid. |
| 8051 | ProductSubscriptionTypeMustBeSameForTransfer |
400 | Sorry, we were unable to transfer your subscription to the specified theatre. Incorrect subscription type provided. |
| 8052 | TheatreRequiredForTransfer |
400 | Sorry, we were unable to transfer your subscription. Theatre not specified. |
| 8053 | TheatreMustBeDifferentForTransfer |
400 | Sorry, we were unable to transfer your subscription. No change specified. |
| 8054 | NoSubscriptionProductFound |
404 | An error occurred while creating a new subscription account. |
| 8055 | ErrorDowngradingNonSubscriptionPortfolioId |
400 | Invalid Loyalty PortfolioId for downgrade. |
| 8056 | VendorNotFound |
404 | Invalid web vendor. |
| 8057 | TheatreNodeNotFound |
404 | An error occurred while attempting to determine discount eligibility status. |
| 8058 | DiscountEligibilityCheckUnsuccessful |
500 | An error occurred while checking discount eligibility. |
| 8059 | InvalidShowtime |
400 | Please select a valid showtime. |
| 8060 | AttributesNotFoundForTypeCode |
404 | An error occurred while checking account transfer eligibility. |
| 8061 | CounterNotFound |
404 | An error occurred while checking account transfer eligibility. |
| 8062 | ProductNotFound |
404 | An error occurred while checking account transfer eligibility. |
| 8063 | NotificationNotFound |
404 | An error occurred while checking account transfer eligibility. |
| 8065 | ProductSubscriptionTypeRequiredForUpgradeOrDowngrade |
400 | Sorry, we were unable to transfer your subscription. Subscription type not specified. |
| 8066 | ProductSubscriptionTypeMustBeDifferentForUpgradeOrDowngrade |
400 | Sorry, we were unable to transfer your subscription. Incorrect subscription type provided. |
| 8067 | InvalidProductSubscriptionTypeUsageTier |
500 | An error occurred while determing product subscription usage tier. |
| 8068 | InvalidProductSubscriptionAccountUsageTier |
500 | An error occurred while determing product subscription usage tier. |
| 8069 | NewUsageTierMustBeGreaterForUpgrade |
400 | Sorry, we were unable to upgrade your subscription. The new usage tier must be greater than the existingusage tier. |
| 8070 | NewUsageTierMustBeLessForDowngrade |
400 | Sorry, we were unable to downgrade your subscription. The new usage tier must be less than the existing usage tier. |
| 8071 | NewUsageTierMustBeSameForTransfer |
400 | Sorry, we were unable to transfer your subscription. The new usage tier must be the same as the existing usage tier. |
| 8072 | NoAmcAccountId |
400 | An error has occurred |
| 8073 | IneligbleForDowngrade |
400 | Sorry, we were unable to downgrade your subscription. |
| 8074 | InvalidSideEffectContext |
500 | An error has occurred |
| 8075 | InvalidRollbackStatus |
400 | An error has occurred |
| 8076 | PendingDowngradeRequiredForDowngradeRollback |
400 | An error has occurred |
| 8077 | CannotActivatePendingActivationAccount |
500 | Sorry, we were unable to downgrade your subscription. |
| 8078 | InvalidBillingStatusCode |
400 | Your A-List membership requires updated payment information before you can proceed with this change. Please click Continue to update your payment information. |
| 8079 | LoyaltyDowngradeUnsuccessful |
500 | An error occured while downgrading loyalty. |
| 8080 | CannotUpdateProductSubscriptionMerchantToken |
500 | An error occured updating the subscription to use a new Braintree account. |
| 8081 | CannotUpdateProductSubscriptionToActiveState |
500 | Sorry, the subscription was not activated due to an error . |
| 8082 | SubscriptionHasNotExpiredCannotMigratePlan |
400 | Cannot migrate subscription to a new plan. |
| 8083 | CannotFindPlanToReplaceSubscription |
500 | Cannot find replacement plan for current subscription. |
| 8084 | RequiredExceptionNotPassed |
500 | Error rolling back Product Subscription Account |
| 8085 | TheatreMustBeSameForPlanMigration |
400 | Sorry, we were unable to transfer your subscription. |
| 8086 | NewUsageTierMustBeSameForPlanMigration |
400 | Sorry, we were unable to transfer your subscription. The new usage tier must be the same as the existing usage tier. |
| 8087 | UnableToPurgeFriends |
500 | Unable to Purge Friends. |
| 8088 | RefundOrderGroupOrderProducedAnError |
500 | An error occured while refunding a future reservation for an order belonging to an entourage order. |
| 8089 | LoyaltyAccountNotInExpectedState |
400 | The loyalty account was not in the expected state. |
| 8090 | UnhandledSideEffectException |
500 | An unexpected error occurred processing the request. |
| 8091 | CannotReactivateActiveProductSubscriptionAccount |
400 | An active A-List subscription already exists for this account. |
| 8093 | CouldNotFindBraintreeSubscription |
500 | Subscription not found. |
| 8094 | CannotUpdateNextBillingDateUnexpectedException |
500 | Failed to update the next billing date for due to an unexpected error |
| 8095 | RequiredDataMissing |
500 | Failed to |
| 8096 | InvalidEnumValue |
400 | Failed to |
| 8097 | FailedToSaveData |
500 | Failed to |
| 8098 | ProductSubscriptionExists |
400 | An error occurred while attempting to create the subscription. |
| 8099 | InvalidStateException |
500 | An unexpected error occurred processing the request. |
| 9001 | ServiceCommunicationException |
400 | Oops! An error has occurred. |
| 9002 | FailedLoyaltyDowngrade |
500 | An error occurred while trying to the subscription. |
| 9003 | NoWebProductFound |
404 | Invalid Web Product. Please try again. |
| 9004 | MultipleWebproductsWithSameName |
300 | Selected first active web product with greatest expiration date |
| 9005 | InvalidLoyaltyAccountType |
400 | Invalid Account type for the subscription update. |
| 9006 | FailedToUpdateTransferPortfolio |
500 | Failed transferring loyalty portfolio |
| 9007 | InvalidPortfolioId |
404 | Invalid Loyalty PortfolioId |
| 9300 | InvalidBaseUrlSetting |
500 | Oops! An error has occurred. |
| 9301 | InvalidOrderStatus |
400 | Oops! An error has occurred. |
| 9302 | InvalidVendorOrder |
403 | Oops! An error has occurred. |
| 9303 | InvalidRefundWindow |
400 | Oops! An error has occurred. |
| 9304 | InvalidRefundReason |
400 | Oops! An error has occurred. |
| 9305 | InvalidOrderId |
400 | Oops! An error has occurred. |
| 9306 | InvalidVendorId |
401 | Oops! An error has occurred. |
| 9307 | InvalidTenderType |
400 | Oops! An error has occurred. |
| 9308 | InvalidOrderType |
400 | Oops! An error has occurred. |
| 9309 | UnableToObtainShowtime |
500 | Oops! An error has occurred. |
| 9310 | WebProductNotAuthorized |
400 | Oops! An error has occurred. |
| 9311 | PickupDateTimeInPast |
400 | Oops! An error has occurred. |
| 9312 | AlreadyDelivered |
400 | These tickets have been scanned and are non-refundable. Please visit or contact Guest Services if you believe this is an error. |
| 9313 | ValidationError |
500 | Oops! An error has occurred. |
| 9314 | InvalidLineNumbers |
400 | Oops! An error has occurred. |
| 9315 | ServiceCommunicationException |
500 | An error occurred while communicating with Refund Api Adapter. Please check the Refund Logs for details. |
| 9316 | AlreadyRefunded |
400 | Oops! An error has occurred. |
| 9317 | RefundTicketError |
500 | Oops! An error has occurred. |
| 9318 | InvalidRefundAttempt |
400 | Oops! An error has occurred. |
| 9319 | InvalidVendorRefund |
401 | Oops! An error has occurred. |
| 9320 | RefundRetryFailed |
500 | Oops! An error has occurred. |
| 9321 | UnableToObtainTicketStatus |
500 | Oops! An error has occurred. |
| 9322 | RefundRetryLimitExceeded |
400 | Oops! An error has occurred. |
| 9323 | TransactionNotInRefundableStatus |
400 | Oops! An error has occurred. |
| 9324 | RefundFundsUnavailable |
400 | Oops! An error has occurred. |
| 9325 | InvalidRefundProduct |
400 | The selected product is not valid for refunds. |
| 9326 | CannotRefundFeesViaSelfService |
400 | Oops! An error has occurred. |
| 9327 | OnlyCustomerPortalCanRefundOnlyFees |
400 | Oops! An error has occurred. |
| 9328 | MustAlsoRefundProduct |
400 | Oops! An error has occurred. |
| 9329 | ItemDoesNotHaveConvenienceFee |
400 | Oops! An error has occurred. |
| 9330 | ConvenienceFeeAlreadyRefunded |
400 | Oops! An error has occurred. |
| 9331 | UnableToCancelAListSubscriptionError |
500 | Oops! An error has occurred. |
| 9332 | StubsMembershipCannotBeRefundedViaSelfService |
400 | Oops! An error has occurred. |
| 9333 | ConvenienceFeeWaived |
400 | Oops! An error has occurred. |
| 9334 | DeliveryFeeNotRefundable |
400 | Oops! An error has occurred. |
| 9335 | OrderHasBeenModified |
400 | Oops! An error has occurred. |
| 9336 | OrderHasNoAccount |
400 | Oops! An error has occurred. |
| 9337 | AccountHasNoPendingDowngrade |
400 | Oops! An error has occurred. |
| 9338 | VendorCannotCancelDowngrade |
400 | Oops! An error has occurred. |
| 9339 | CouldNotRetrieveProductSubscriptionAccount |
500 | Oops! An error has occurred. |
| 9340 | CouldNotRetrieveSubscriberProfile |
500 | Oops! An error has occurred. |
| 9341 | UnknownDigitalProduct |
500 | An error occurred while getting refund information for the product. |
| 9343 | CannotUseForceRefundOptions |
400 | Oops! An error has occurred. |
| 9344 | CouldNotRetrieveLoyaltyAccount |
500 | Oops! An error has occurred. |
| 9345 | RefundFailureNotFound |
404 | Oops! An error has occurred. |
| 9346 | MissingOrInvalidParameters |
500 | Oops! An error has occurred. |
| 9347 | UnableToCancelAListMissingLoyaltyCardNumber |
500 | Oops! An error has occurred. |
| 9348 | UnableToCancelAListSubscriptionNotFound |
404 | Oops! An error has occurred. |
| 9349 | VoucherRedeemed |
500 | Oops! An error has occurred. |
| 9350 | VoucherInactive |
500 | Oops! An error has occurred. |
| 9351 | UnknownWebProduct |
500 | Oops! An error has occurred. |
| 9352 | MustRefundAllConcessionsError |
400 | Sorry, all Food & Drink items must be refunded together. |
| 9353 | OrderItemRefundErrorRefundWholeOrder |
500 | We're sorry, we had to refund your entire order due to an error processing your partial refund request. |
| 9357 | BitPayInvoiceNonRefundable |
400 | Oops! An error has occurred. |
| 9358 | PendingOrderId |
400 | Oops! An error has occurred. |
| 9359 | ZoomRoomCannotBeRefundedViaSelfService |
400 | Oops! An error has occurred. |
| 9360 | ZoomRoomNotFoundToRefund |
500 | Oops! An error has occurred. |
| 9361 | CannotSendInternalZoomRoomCancellationEmail |
500 | Oops! An error has occurred. |
| 9800 | InvalidBaseUrlSetting |
500 | Invalid base URL found |
| 9801 | VoucherNotFound |
404 | No voucher found |
| 9802 | ExecuteQueryFailure |
500 | Unable to insert/update voucher |
| 9803 | UnableToVoidVoucher |
500 | Unable to void voucher |
| 9804 | UnableToCreateVoucher |
400 | Unable to create voucher. |
| 9805 | UnableToRedeemVoucher |
500 | Unable to redeem voucher. |
| 9806 | VoucherTypeNotFound |
404 | Unable to redeem voucher. |
| 9899 | UnableToGetVoucher |
500 | An error occurred while getting gift voucher information. |
| 9999 | TaxApiCommunicationException |
500 | An error occurred while communicating with a service. |
| 12000 | NotFoundWebVendor |
404 | Oops! An error has occurred. |
| 12001 | NotFoundWebVendorSetting |
404 | Oops! An error has occurred. |
| 12002 | BadRequestInvalidVendorId |
400 | Oops! An error has occurred. |
| 12003 | BadRequestInvalidVendorAuthorizationGuid |
400 | Oops! An error has occurred. |
| 12004 | NotFoundWebAppliationEndpoint |
404 | Oops! An error has occurred. |
| 12005 | VendorOrAccountNotAuthorized |
403 | Oops! An error has occurred. |